WEBSITE PRIVACY POLICY/ PROTECTION OF PERSONAL DATA

TheGreek company « TROFELIA LTD »(:FOOD AND BEVERAGE TRADE-DELEGATIONS), in the framework of the General Data Protection Regulation (EU) 2016/679, which has been in force since 25/05/2018, hereafter referred to as the “GDPR”, as applicable,  the EU ePrivacyRegulation,  Law Enforcement Directive 2016/680  and Law 4624/2019, Law 4512/2018(consumer protection and Law 2251/1994), Directive 2000/31/EU, PD 131/2003,MD 31619/2017,  MD 5338/2018, Directive on Security of network and Information Systems 1148/2016which has been in force since 10-5-2018 and  Law 4577/2018), has developed this Privacy Policy and Protection of personal data ( the DPA (Data Protection Act)  and the PECR (Privacy and Electronic Communications Regulations, according the Greek Law) for www.trofelia.eu and provides you with the following information for the processing of your personal data and your rights as the processing subject.

Who we are
The Greek company with distinctive title « TROFELIA LTD », situated in Thessaloniki, Greece, Tax identification number: 800496629, Registered Number of Chumber of Commerce in Thessaloniki : 125669104000  and   is the Controller of your personal data for the purposes that are retained. Its objective is “Food and Beverage Trade and Delegations” and it provides general and specialized Greek products.  Explore the most favorite and elegant foods from Greek producers.  Maybe you’re looking for something special for an upcoming birthday or anniversary dinner. Or maybe you just feel like ordering some great food.Whatever the reason, there is a great online specialty food store, our e-shop  www.trofelia.com. So, go ahead for the taste impressions!

You can communicate with us via telephone, fax, email, as well as via post.The communication information of our central office in Thessaloniki, Greece,  is the following:

KynthiaKiouprouli, Managing Director
LeoforosNikis 33, Thessaloniki, Greece
Tel: +30 2310 241.555
Fax:+30 2310 241.555
email: info@trofelia.gr

The policy
This information is addressed to individuals who engage in any transaction or maintain any legal relationship with www.trofelia.eu

The processing of personal data consists of operations such as collection, recording, organization, structuring, storage, alteration, retrieval, consultation, use, disclosure by transmission, dissemination or otherwise making available, restriction, erasure or destruction of personal data that the  is or will be aware of, in the frame of your business relationships or the information which the www.trofelia.eu receives from a third, individual or legal person or a public sector’s entity , during theexercise of a statutory right of that person or the www.trofelia.euitself.

The « TROFELIA LTD », in compliance with the current legislative framework, has taken all the necessary actions by implementing appropriate technical and organizational measures, in the frame of the legal and technological compliance, as well as in terms of the security of personal data. Trofelia.eu aims to ensure the lawful observance, processing and safe storage of personal data, committed to protect in every way the processing of your personal data from loss or leakage, alteration, transmission orany other unlawful processing. 

Copyright
Apart from specific third-parties’ (intellectual and other) rights, all content contained in the web pages (indicatively: trademarks, distinctive features, photographs, texts and all archives in general) is copyrighted and industrial property of thewww.trofelia.eu and is protected by relevant provisions of Greek, Community and international law.

This content may not be wholly or partly subjected to trade, copied, modified, reproduced, relayed, transmitted or distributed in any way by any user. Each user is allowed to save a single copy of the content of the web pages individually for his/her strictly personal use and without deleting its indication of origin.

Obligations of users
The users accept and agree that they will use the website lawfully and appropriately, in the frame, among other things, of the legislation for the transmission of data from Greece to Member States of the European Union and third countries. 

General terms
The Company reserves the right to modify or revise freely the terms and conditions of use and transactions from the online store whenever it deems it necessary, and undertakes to inform consumers of any change through the e-shop page. Any modifications will be effective from the date of posting on this site. It is clarified that any change to these Terms of Use does not include orders that the customer has already made within our online store prior to the entry into force of the modifications as above. 

Personal data: processing and source of their collection

How we collect your personal data

Trofelia.eu may collect the following information in order to facilitate the delivery of emails or the fulfillment of an order:

1. personal data given voluntarily while using a feature of our website
2. information collected when communicating with our webmaster or customer service team members 
3. information collected automatically when visitors visit our website.
4. enter into a contract. 
5. browse the www.trofelia.com or www.trofelia.gr  websites.

In general, you can visit our website without telling us who you are or revealing any contact information about yourself. This information is collected through the use of pixel tags or cookies.

The infοrmation at we process may concern:any person that contacts www.trofelia.eu  and voluntarily submits its personal information in order to buy our products, or any third party, with which our company  comes into contact during the exercise of its activities, or users of the website. Apart from the information submitted voluntarily by the above persons in the website of www.trofelia.eu, certain types of information is collected for the website users, such as information regarding the devices (including the type of navigation program and the IP address) and information regarding the server of the recording document of the accessibility of the website of our company. 

We continually strive to comply with the requirements of the Data Protection Authority and any applicable laws and regulations to ensure that your personal information is safely stored and processed in a fair and lawful manner.
The disclosure of personal data constitutes acceptance of the terms of use of this data in accordance with the present.

Your personal data are processed for purposes related to the administration and management of the personnel and for purposes related to the activity and the legitimate interests of the company and its employees.

International Users
Please note that our website is hosted on servers in Greece. We do export and  ship products of Greek producers,  outside of Greece. If you are a customer, user or visitor from a country outside Greece, you are deemed to consent to the transfer of your personal data you disclose and submit from your country of residence or from which you access the website to Greece. 

Our Partners
From time to time we might establish a business relationship with other persons or entities whom we believe trustworthy and whom we have asked to confirm that their privacy policies are consistent with ours. In such cases, we might rent, exchange, share and/or cross-reference information, including contact information about you that will enable such persons or entities to contact you regarding products and services that may be of interest to you.

Use of Cookies – COOKIES POLICY

When we provide services, we want to make them easy, useful and reliable. Www.Trofelia.eu  puts small files (known as ‘cookies’) onto your computer to collect information about how you browse the site. Find out how we use cookies and how you can control them.

This website uses cookies to better the users experience while visiting the website. As required by legislation, where applicable this website uses a cookie control system, allowing the user to give explicit permission or to deny the use of / saving of cookies on their computer / device.

What are cookies? Cookies are small files saved to the user’s computers hard drive that track, save and store information about the user’s interactions and usage of the website. This allows the website, through its server to provide the users with a tailored experience within this website.Cookies may be used for many purposes, including, without limitation, remembering you and your preferences and tracking your visits to our web pages. We may also use cookies in emails that you receive from us. We use cookies to collect information for record keeping purposes and to make it easier to navigate the Site. Cookies are stored on your computer/device only after you have been informed about privacy settings and you have given your consent to each category thereof.Users are advised that if they wish to deny the use and saving of cookies from this website on to their computers hard drive, they should take necessary steps, within their web browsers security settings to block all cookies from this website and its external serving vendors or use the cookie control system if available upon their first visit.Third parties providing technical support services on the website www.trofelia.com and www.trofelia.grof « TROFELIA LTD » may have access to this information.

Cookies are divided into the following categories:

• Session cookies –They remain on the device of each visitor/user until they leave the site.
• Persistent cookies – They remain on the device of each visitor/user for a longer period of time or until they delete them. The duration of their stay on the device of each visitor/user depends on the lifetime of the specific cookie and the browser settings of each visitor/user.

Website Visitor Tracking
This website uses tracking software to monitor its visitors to better understand how they use it. The software will save a cookie to your computers hard drive in order to track and monitor your engagement and usage of the website, but will not store, save or collect personal information.

Adverts and Sponsored Links
This website may contain sponsored links and adverts. These will typically be served through our advertising partners, to whom may have detailed privacy policies relating directly to the adverts they serve.

Clicking on any such adverts will send you to the advertisers website through a referral program which may use cookies and will track the number of referrals sent from this website. This may include the use of cookies which may in turn be saved on your computers hard drive. Users should therefore note they click on sponsored external links at their own risk and we cannot be held liable for any damages or implications caused by visiting any external links mentioned.

Downloads & Media Files
Any downloadable documents, files or media made available on this website are provided to users at their own risk. While all precautions have been undertaken to ensure only genuine downloads are available users are advised to verify their authenticity using third party antivirus software or similar applications.

We accept no responsibility for third party downloads and downloads provided by external third party websites and advise users to verify their authenticity using third party antivirus software or similar applications.

We use both “session ID cookies” and “persistent cookies.” Session ID cookies are used to store information while a user is logged into the site and expire when the user closes his/her browser. Persistent cookies are used to make tasks like logging into the site easier for returning users by remembering a user’s login information. A persistent cookie stores information on the hard drive so when you end your session and return to the same web site at a later date the cookie information is still available. We use cookies to improve the quality of our service when you visit our web site. We also use cookies to remind us of who you are, tailor our products, services and advertising to suit the personal interests of you and others, estimate our audience size, and to process your order, track your status in our promotions, contests and sweepstakes, and/or analyze your visiting patterns. We are certain our Service Providers may use cookies and collect information on our behalf. They are prohibited by our contract with them from sharing that information with anyone other than us. If you would like to opt out of accepting cookies altogether, you can generally set your browser to not accept cookies or to notify you when you are sent a cookie, giving you the chance to decide whether or not to accept it. However, certain features of our web sites or other services may not work if you delete or disable cookies. We use Google Analytics on our web sites to collect usage data, to analyze how users use the web sites and to provide advertisements to you on other websites. For more information about how to opt out of having your information used by Google Analytics, visit Google Analytics Opt-out.

Obligation to obtain and consent to the installation of a tracker.
In order to place a tracker on a terminal device, the consent of the user is in principle required, regardless of whether the personal data is ultimately processed through the tracker. 

The trackers that are exempted from the obligation to obtain consent are those that are considered technically necessary for the realization of the connection to the website or for the provision of the internet service requested by the user.

Indicative categories of trackers (cookies and related technologies) that fall under the above exception are those that are necessary:

• To identify and/or preserve content that the subscriber or user enters during a login session to a website throughout the duration of that login, such as the “shopping cart”. 
• To connect the subscriber or user to services that require authentication.
• For the security of the user.
• To perform the technique of load balancing on a connection to an internet site.
• To maintain the user’s choices regarding the presentation of the website e.g. language selection, storage of search history.

Trackers installed for the purpose of online advertising do not fall under the exception, so they are only allowed if the user’s prior informed consent has been obtained.The use of third-party trackers, such as Google Analytics for the purpose of statistical analysis (web analytics), can only be done with the consent of the user of the website.Information and consent can be given through the internet service provider’s website using appropriate mechanisms (e.g. pop-up windows or a banner).For each tracker or category of trackers for the same purpose, the duration of operation, the identity of the controller, the recipients or categories of recipients of the data should be indicated.It should be possible for the user to be able, with the same number of actions (“clicks”) and from the same level, either to accept the use of the trackers (those for which consent is required) or to reject it, either all of them or each category separately. Not providing consent for the use of trackers should not lead to exclusion from access to the content of the website (avoiding a “cookie wall”).

According to paragraph 5 of Article 4 of Law No. 3471/2006, only cookies that are technically necessary for the realization of the connection to the website or for the provision of the internet service requested by the user himself are exempted from the obligation to obtain consent. 

The remaining cookies are only allowed if the subscriber’s consent or use has been obtained beforehand, after appropriate notification. 

The main way that a website allows its user to have control over cookies is through the settings of the internet browser used, which must be such that they do not allow the acceptance of cookies from the outset and require active selection for each installation. 

Single European Payments Area (:SEPA), is an area in which European consumers, businesses and public administrations make and receive the following types of transactions under the same basic conditions

• credit transfers
• direct debit payments
• card payments

This makes all cross-border electronic payments in euro as easy as domestic payments.However, the compatibility of the websites with the GDPR Regulation and the e-Privacy Directive requires that, with regard to the use of cookies, it is at the discretion of website users to withdraw their consent at any time or to object to the use of cookies on their computer or device, to control and/or delete cookies. You can opt out of such use of cookies by Google, by clicking here.

–The legislation applicable to cookies is the Law 3471/2002, which incorporates the European Directive 2002/58/EC (also known as the e-Privacy Directive) on the protection of privacy in electronic communications. Furthermore, pursuant to Article 15 of Law No. 4624/2019, the PDPA has the competence to make recommendations on specific legislation on electronic communications. In particular, paragraph 5 of Article 4 of Law 3471/2006, as amended by Law 4070/2012, stipulates that the installation of cookies is only allowed if the subscriber or user has given their consent in the context of a written statement, which concerns other matters, the request for consent is submitted in a way that is clearly distinguishable from the other matters, in understandable and easily accessible form, using clear and simple wording in accordance with par. 2 of Article 7 GDPR and the data controller gives the subscriber or user the right to refuse such processing. 

Questions
If you have any questions about the privacy or security at our Web site, you can send us an e-mail to info@trofelia.gr .

Other Persons Who Can Use Your Information
We may share your information with affiliated companies and selected service providers who perform operations on our behalf, as well as advertising or data management services.

We mayalso  share your information with other companies that help promote the products and services of the TROFELIA LTD  in order to provide you with improved customer service. In any case, we will only provide these companies with the information they need to perform their services and will not allow the use of this information for other purposes. The use of the information will be in accordance with applicable law.

You should also be aware and agree that in some cases we may disclose personal information concerning you to third parties, as the requirements of the law impose, in order to comply with any legal process for the purposes of credit risk mitigation, preventing and detecting fraud or even defending the rights and property of the TROFELIA LTD.

The TROFELIA LTD has legally ensured that the processors on its behalf meet the conditions and provide reasonable assurance that appropriate technical and organizational measures will be in place, to ensure that your personal data is processed to protect your rights.

Statement of Security
Unfortunately, the transmission of information over the Internet is not entirely safe. Although we do our best to protect your personal data, we cannot guarantee the security of your personal data submitted to us and any transmission is at your own risk.

However, we can use strict security procedures and features to prevent unauthorized access, when it is possible.

The website and applications use this encryption technology to protect your information during data transfer. SSL technology encrypts order information such as your name, address and credit card number.

By registering on the site, the user consents that his or her personal data is used by the TROFELIA LTD, as responsible for its processing by automated means, either by itself or through any other person appointed by the TROFELIA LTD   for the purpose of processing on its own behalf and on its behalf.

These Terms and Conditions of Use and any amendments thereto are governed by the Greek law.

The TROFELIA LTD is not responsible for any damage or damage resulting from your inability to respect and follow the above terms of use.

In case where you are dissatisfied with how our company  processes your personal data, you are entitled to submit a complaint before the Hellenic Data Protection Authority (DPA). For more detailed information you can visit the website of DPA (dpa.gr / My rights / Submit of a complaint). In case where you wish to submit a complaint before our company, for any issue regarding the processing of your personal data, you may ask for, fill out and send to our Data Protection Officer a specific form via email or via postal mail.

APPLICATION FOR THE EXERCISE OF RIGHTS BY DATA SUBJECTS

For any subject, the user / data subject can contact the responsible Asimina Mangola, Attorney at Law,  Company Personal Data Protection Officer at:

Email-minamangola@gmail.com(dpo), or contact the +302310542360

and/or via postal mail at the addresses of  our company in Thessaloniki/Greece. 

Social Media Policy & Usage
We adopt a Social Media Policy to ensure our business and our staff conduct themselves accordingly online. While we may have official profiles on social media platforms users are advised to verify authenticity of such profiles before engaging with, or sharing information with such profiles. We will never ask for user passwords or personal details on social media platforms. Users are advised to conduct themselves appropriately when engaging with us on social media.

There may be instances where our website features social sharing buttons, which help share web content directly from web pages to the respective social media platforms. You use social sharing buttons at your own discretion and accept that doing so may publish content to your social media profile feed or page. You can find further information about some social media privacy and usage policies in the resources section below.

Contact & Communication With us
Users contacting us through this website do so at their own discretion and provide any such personal details requested at their own risk. Your personal information is kept private and stored securely until a time it is no longer required or has no use.

Where we have clearly stated and made you aware of the fact, and where you have given your express permission, we may use your details to send you products / services information through a mailing list system. This is done in accordance with the regulations named in ‘The policy’ above.

Updates to our Privacy Policy
Any changes we may make to our Privacy Policy in the future will be posted on our company’s website (www.trofelia.gr and/or www.trofelia.com).

Security of personal data
We place high priority on the security of your personal data. We apply appropriate technical, administrative, electronic and physical safeguards to protect against foreseeable loss, unauthorized access, destruction, misuse, unauthorized modification and improper disclosure. We store data on servers that are placed in secure installations and we apply specific procedures.

Children under  16
This Site is not directed to nor does it knowingly collect any personal information from children under 16 years of age. If you are under 16, you may only use this Site with the involvement of a parent or guardian.

Applicable law and jurisdiction
These terms are governed by and construed in accordance to the laws of Greece and the European Union (EU). All claims, disputes, and lawsuits arising out of or in connection with this Privacy Policy shall be resolved or adjudicated in Thessaloniki, in Greece. 

 

This privacy policy was  updated on the 18th March  2021.